The bar was somewhat understaffed and waits for drinks got lengthy in the evening. The hotel restaurant is only open for breakfast and the rest of the day service is only in the bar. This was ostensibly for pandemic safety but I wasn’t in my room so any risk from simply replenishing supplies was purely imaginary. They didn’t even bother to restock the in-room coffee, provide more shampoo, or refresh towels. However, I stayed six nights and my room was only visited by housekeeping once. Rooms have a mini-fridge and a lovely big TV. The fan can be set to stay on, so the air remains fresh when heating/cooling aren’t running which helped me sleep. It’s the only hotel I’ve stayed in recently that had a comfortable HVAC system. Beds are new and comfortable, rooms are spacious, and the fitness room is well appointed. Westin is yet another business masking a massive decrease in service behind “pandemic safety.” The hotel itself is nice.
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